| What is FluidFlow? | FluidFlow is a software solution for fluid flow simulation and analysis used in various industries such as engineering, energy, and environmental sectors. |
| How can I purchase a FluidFlow license? | You can purchase a FluidFlow license directly from the FluidFlow website or via an Authorized reseller |
| What are the different types of licenses available for FluidFlow? | Standalone or Network/Server licensing → Single-user or Multiple user Network licensing → Perpetual license term → Lease licensing (3/12/36 months) |
| Is there any educational license available for FluidFlow? | Yes, FluidFlow offers an educational license for students, teachers, and researchers at a discounted rate. To register, click here |
| Can I transfer my FluidFlow license to another computer? | Yes, it is possible to transfer your FluidFlow license to another computer, whether it is standalone or network licensing. Please refer to the knowledgebase for further information |
| Does my FluidFlow license include future software updates? | Yes, a FluidFlow license typically includes access to future software updates for either 18 months with a perpetual license, or for the term of the lease. |
| How long does a FluidFlow license last? | The duration of a FluidFlow license may vary. We offer both perpetual licenses, which have no expiration date, and term licenses which are valid for a specific period. |
| How can I renew my FluidFlow license? | Check the terms on your quotation. By default, our lease licenses auto-renew each year, with the user being able to cancel up to 60 days before the renewal date. For the perpetual licenses, they are covered in 12-month increments usually |
| Can I upgrade my FluidFlow license from single-user to multi-user? | Yes, you can upgrade a standalone license to a Network license. During the process, you will have to deactivate the standalone license. |
| Is there any trial version available for FluidFlow before purchasing a license? | Yes, you can fill out the form to test the trial on the website. |
| What happens if my FluidFlow license expires? | If your FluidFlow license expires, you will lose access to calculation functionality, but will still be able to edit files. |
| How many users can access a multi-user FluidFlow license? | The number of users that can access is dictated by the number of concurrent licenses purchased. You can have unlimited registered users, but if only 1 license, you can only have 1 user on at a time. |
| How is the FluidFlow license delivered after purchase? | After purchasing, you will receive access details to install and activate your licensing. This can usually be done via email and web access. |
| What kind of support is available for FluidFlow license holders? | FluidFlow offers various levels of support depending on the license type. This can include technical support, software updates, and access to tutorials and guides. |
| Can I get a refund on my FluidFlow license if I'm not satisfied with the product? | We offer a 30-day money-back guarantee. |
| Is it possible to resell my FluidFlow license? | We do allow license transfer from company to company in the instance of a takeover for example. Contact us for details. |
| Can I install my FluidFlow license on multiple computers? | The standalone license can be installed on as many machines as you wish, but the only installation that will work is the one with a key on it. |
| Are there any discounts available on FluidFlow licenses for non-profit organizations? | FluidFlow may offer discounts for non-profit organizations, but it is best to contact their sales team directly to discuss any potential discounts or special pricing. |
| Is there any maintenance fee associated with the FluidFlow license? | Depending on the license type, a maintenance fee may or may not be included. Please read the full terms for SUM here. |
| What if I have more questions about licensing? | You can contact direct via email: sales@fluidflowinfo.com |
| What kind of training services does FluidFlow offer? | We offer three types of training: → free basic on-demand training (for anyone interested in learning more) → live instructor-led online training (recommended for 1-15 attendees, or for companies who prefer to train online) → live on-site training (recommended for 15-24 attendees) |
| How can I access the free basic on-demand training? | The free basic on-demand training is accessible to all users on the FluidFlow website. |
| Do I need to pay for the live instructor-led online training or the live on-site training? | Yes, both the live instructor-led online training and the live on-site training are paid services, unlike the free basic on-demand training. |
| How can I register for the live instructor-led online training or the live on-site training? | You can register for these training sessions via quote acceptance, you need to fill out the form first here, or email us to sales@fluidflowinfo.com |
| What is the duration of each training session? | The duration of each training session varies. Please refer to the specific training details on the FluidFlow website or contact us for more information. |
| Will I receive a certification or acknowledgment after completing the training? | Yes, we provide a certification after training has been completed, and an assessment successfully passed. |
| What if I miss a session of the live instructor-led online training? | We will book you on the next available course. This is subject to the terms and conditions, and a fair notice period. See the full quote for details. |
| Are there any prerequisites or required knowledge before attending the training sessions? | No. The free basic course is recommended to everyone, whether students, graduates, people who need a refresher or experienced engineers new to the product. We do recommend any attendees for Advanced training complete the Free Basic Training first. |
| If we have 1 network license for Liquid + Gas, how many people can access at the same time? | This is a special case, 1 person can access Liquid and 1 person can access Gas at the same time |
| Can I purchase Slurry on its own without Liquid? | No, you need Liquid in order to be able to do Slurry & non-Newtonian analysis |
| Can I purchase Two-Phase on its own? | No, you need Liquid + Gas in order to be able to perform Liquid-Gas Two-Phase analysis |
| Is Heat Transfer included? | Yes, this is included as standard |
| Is Automatic Equipment Sizing to standards charged as an extra? | No! We include smart system sizing to standards (automatically) as standard in our solution. Some competitors charge for this functionality |
| Do I have to pay extra for fluid data or Equipment manufacturers data in the software? | No! This is included as standard >1280 fluids, which are automatically detected based on the operating conditions of your system |
| Do I need to change modules in order to analyze Liquid or Gas flow | No! If we use water as an example, at 20°C FluidFlow automatically detects it is in the Liquid phase. If that same fluid (in this case water) is at 190°C FluidFlow automatically detects it is in the Gas-phase. |
| How do I activate my trial user account | Confirm your email address, then you will get the download. |
| How do I activate my trial extension? | |
| How do I install the trial license? | |
| Can you offer consulting? | Yes, we offer consulting services to meet your specific needs. Reach out to discuss further |
| Do you offer bespoke training courses? | Yes, we can create bespoke training courses tailored to your specific requirements. |
| Can you customize the software? | Yes, we can customize the software according to individual or project-based requirements. |