Support Updates + Maintenance (SUM) Policy (Effective from April 24, 2025)
This Support Updates + Maintenance (SUM) policy outlines how you keep your FluidFlow software current, supported, and your licenses protected. SUM is included for the first 6 months with new perpetual licenses and for the duration of leased licenses. We offer perpetual licenses exclusively with SUM. For companies preferring not to commit to SUM, we recommend exploring our annual lease license options.
We continue to offer perpetual licenses to new customers until October 31, 2025. Following this date, the availability of perpetual licenses for new customers will be selective, based on their previous purchase history with us, the value of the licensing sought, and their commitment to SUM. Perpetual licensing for new customers will be offered on a case-by-case basis and when deemed appropriate.
Importantly, active SUM customers will not face any restrictions on purchasing additional perpetual seats.
Annual SUM renewal is 24% of the current list price and provides:
- Technical support via email (response within 48 hours).
- Modeling assistance (guidance on features and basic troubleshooting; complex support requires consulting).
- Access to the latest software versions (major and minor updates). Customers are advised of updates via email and can check for them within the software.
- Complimentary basic on-demand training.
- License replacements (requires active SUM).
- Multi-year discounts for auto-renewal may be available, dependent on the size of the pool.
Important: Perpetual Licenses and SUM
Active SUM is essential for perpetual license replacement. Without it, replacements are not provided. Perpetual licenses are managed as a single pool; you cannot reduce the quantity of specific license types within this pool under SUM. For example, 3 Liquid and 3 Gas Network licenses cannot be reduced to 3 Liquid and 2 Gas.
Critical Licensing and FlowDesigner Changes (Effective October 31, 2025)
These changes detail your perpetual license and FlowDesigner subscription entitlements:
Active SUM Customers (as of October 31, 2025):
- Receive a complimentary named-user FlowDesigner subscription, expiring with your perpetual licenses.
- Retain the right to purchase and replace perpetual licenses with continuous active SUM.
- Continuous active SUM is required to maintain both your FlowDesigner subscription and perpetual license replacement rights.
- To claim the entitlement, a contract will be required.
Inactive SUM Customers:
- Must reinstate FluidFlow SUM by October 31, 2025, to retain perpetual license entitlements.
- If SUM is renewed by October 31, 2025, you can claim a co-termed complimentary FlowDesigner subscription.
- Failure to renew SUM by October 31, 2025, forfeits both FlowDesigner subscription and perpetual license replacement rights.
- The current time-limited promo rate is reduced to 60% from 80%:
SUM Renewal, Reinstatement, and License Replacement Fees:
| Time After SUM Expiry or License Loss (if more than 2 months after expiry) | % of List Price |
|---|---|
| 2 - 12 months | 36% |
| 12 - 24 months | 48% |
| 24+ months or immediate license replacement | 60% (Promotional) |
| License Replacement (if SUM expired > 1 day) | 60% |
License replacements are subject to a fair usage policy.
Discount for Early Purchases:
Customers who purchased before June 30, 2022, receive discounted SUM rates. Renew within 60 days of expiry to keep this discount.
FlowDesigner Subscription Details:
- A snapshot of active SUM customers eligible for a complimentary FlowDesigner named-user subscription was taken on March 28, 2025. The FlowDesigner entitlements for these customers are now determined based on this snapshot.
- Eligible customers will be contacted with onboarding instructions for their FlowDesigner subscription, which will be granted upon signing a contract.
- The deadline for active SUM customers to claim their complimentary FlowDesigner subscription by signing the required contract is October 31, 2025. After this date, the entitlement may be forfeited.
- The only current way for inactive SUM customers to obtain a co-termed complimentary FlowDesigner subscription is by renewing their FluidFlow SUM subscription by October 31, 2025, and subsequently signing the required contract.
- New perpetual license purchases no longer include a free FlowDesigner subscription.
- Additional FlowDesigner licenses beyond the complimentary subscription will require a separate agreement directly with FlowDesigner.
Contact sales@fluidflowinfo.com for personalized quotes or questions, info@flowdesigner.com for FlowDesigner queries.