FluidFlow Support Updates + Maintenance (SUM) Policy
Effective October 31, 2025
What is SUM?
Support Updates + Maintenance (SUM) keeps your FluidFlow software current and fully supported.
Annual SUM cost: 24% of current list price
SUM includes:
- Technical support via email (48-hour response)
- Basic modeling assistance and troubleshooting
- Access to software updates and version releases
- Annual license refresh service
- Complimentary basic on-demand training
- License replacement protection (included with active SUM only)
Important: Ongoing SUM maintains access to the latest software versions and included services. License terms may vary by purchase date.
For Current FluidFlow Customers with Perpetual Licenses
If Your SUM is Active
You automatically receive:
- Continued perpetual license entitlement and software access rights
- Access to all software updates and latest releases
- Complimentary named-user FlowDesigner subscription (co-termed with SUM)
Critical Deadline: December 31, 2025
Sign FlowDesigner enrollment agreement by December 31, 2025 to activate your subscription.
How to claim your FlowDesigner subscription:
- Eligible customers receive direct enrollment instructions
- Complete enrollment agreement by December 31, 2025
- FlowDesigner subscription activates on signing of contract
If Your SUM is Inactive
Without active SUM, you lose access to:
- Latest software version releases and updates
- Technical support services
- License replacement protection (60% fee applies)
- FlowDesigner subscription entitlement
Get the best terms: Contact us before claiming your FlowDesigner entitlement. We can discuss flexible reinstatement options that make renewing SUM and accessing FlowDesigner more manageable.
Legacy Customer Benefits
Customers who had SUM active before October 31, 2025 qualify for legacy grandfathered rates on:
- SUM renewals
- Perpetual license purchases
- All associated fees and services
Contact us for your specific legacy rates.
For New Customers
Perpetual Licenses (Lease-Purchase Program)
Recommended for organizations seeking long-term software ownership.
- Long-term commitment required, converts to perpetual ownership upon completion
- SUM included throughout commitment term
- After conversion: ongoing SUM required (24% annually) for latest versions, support, and license services
- Available to qualifying organizations
Qualification: Must demonstrate commitment to multi-year investment, history of maintaining support agreements, or substantial license value.
Contact us to discuss lease-purchase terms and payment structure.
Note: Standard perpetual licensing (pay-in-advance) available case-by-case for previous FluidFlow customers with SUM history.
FlowDesigner: Not included with perpetual licenses purchased after October 2025. Purchase separately or contact us for bundled pricing.
Annual Lease Licenses
Recommended for organizations preferring annual flexibility.
- SUM included for lease duration
- Network and Named-User options available
- Annual renewal required
- FlowDesigner NOT included, must be purchased separately
SUM Renewal Rates
Time Since SUM Expired | Renewal Rate
Active/Current | 24% of list price
2-12 months | 36% of list price
12-24 months | 48% of list price
24+ months | 60% of list price
Note: Customers who purchased before June 30, 2022 qualify for reduced rates when renewed within 60 days of expiry.
Special reactivation programs: Contact us to discuss flexible options that spread re-entry costs.
License Management
License Replacement Service
License replacement provides a new license file when your original is lost, corrupted, or inaccessible.
| SUM Status | License Replacement Fee |
|---|---|
| SUM active | Included - No fee |
| SUM inactive | 60% of list price |
Note: License replacement is governed by fair usage guidelines. Replacement requests within 6 months of SUM expiry require proof of renewal order.
License Pool Management
- Perpetual licenses managed as unified pools
- Individual module types within a pool cannot be selectively reduced
- Example: A pool of 3 Liquid + 3 Gas licenses cannot be modified to 3 Liquid + 2 Gas
FlowDesigner Additional Licenses
Eligibility: Complimentary subscriptions determined by SUM status on October 22, 2025. Perpetual licenses purchased after October 2025 not eligible.
Need more licenses? Contact us for licensing beyond your complimentary entitlement or to purchase FlowDesigner separately.
Questions?
For personalized quotes or policy questions, please contact us.