Comprehensive guide for FluidFlow Named User license setup—covering administrator installation requirements, account access at fluidflowinfo.com, step-by-step activation process, and software management.
Introduction
This guide provides step-by-step instructions for installing and activating your FluidFlow Named User License, including installation requirements, activation process, and available support resources.
Installation
Installation Requirements
Administrator Access Required: FluidFlow installation requires full administrator privileges.
- Install FF3SETUP.EXE and select "Run as Administrator"
- Ensure full read/write access to the FluidFlow installation folder
- Active internet connection required for license activation
- Have your FluidFlow account credentials ready
Step-by-Step Process
1. Account Access
- Navigate to https://fluidflowinfo.com
- Log in with your provided credentials:
- Username: [Your assigned username]
- Password: [Your assigned password]
2. Download and Install
- Download FF3SETUP.EXE from your account
- Right-click the installer and select "Run as Administrator"
- Follow the installation wizard prompts
3. License Type Selection
- When prompted for installation type, select "Named User (Online)"
- Do not select standalone or other license options
4. License Activation
- Launch FluidFlow after installation completes
- Enter your login credentials when prompted
- Your named user license will activate automatically
Software Management
Updates and Maintenance
- Check for updates: Help → Check For Updates
- Stay on latest version for optimal performance
- Email notifications provided for new releases
Current Version Benefits (3.54)
- Enhanced Slurry calculation methods
- New Back-Calc feature
- Performance improvements and bug fixes
License Benefits
Your Named User License includes:
- Technical support via email
- Regular software updates
- Bug fixes and feature enhancements
- Free access to major version releases
- Access to upcoming releases including FlowDesigner
License Transfer
Moving Between Computers
- Ensure both installations use identical FluidFlow versions
- Follow detailed transfer instructions in your account
- Contact support for transfer assistance
Trial Upgrades
- Reply to welcome email with Product ID for trial-to-full license conversion
Training Resources
Free Basic Training
- Available to all users (requires version 3.53+)
- Self-paced learning modules
- Current learning manuals in your account
Advanced Training
- Online training sessions available
- On-site training for teams (1-25 users)
- Preferential rates for active SUM customers
Support Options
Technical Support
- Email: support@fluidflowinfo.com
- In-App: Help → Email Support
- Include .ff3 model files and detailed problem descriptions
Training and Commercial
- Reply to welcome email with specific requirements
- Personalized assistance available
Troubleshooting
Common Issues
- Installation fails: Verify Administrator privileges
- License not recognized: Check internet connection and credentials
- Missing updates: Use Help → Check For Updates
Getting Help
Contact support with:
- Your username
- Detailed issue description
- Screenshots when applicable
Next Steps
- Complete installation and activation
- Update to latest version
- Explore free basic training modules
- Contact support for advanced training options
- Begin building your first FluidFlow models
For immediate assistance during setup, contact our support team for prompt resolution of any installation or activation issues.