FluidFlow Named User License Setup Guide - Complete installation and activation instructions for FluidFlow Named User licenses. Covers administrator installation requirements, account access via fluidflowinfo.com, license activation process, software
Summary
This guide provides step-by-step instructions for installing and activating your FluidFlow Named User License, including installation requirements, activation process, and available support resources.
Installation Requirements
Administrator Access Required: FluidFlow installation requires full administrator privileges.
- Installed FF3SETUP.EXE and select "Run as Administrator" • Ensure full read/write access to the FluidFlow installation folder • Active internet connection required for license activation • Have your FluidFlow account credentials ready
Installation Process
1. Account Access
- Navigate to https://fluidflowinfo.com/ • Log in with your provided credentials:
- Username: [Your assigned username]
- Password: [Your assigned password]
2. Download and Installation
- Download FF3SETUP.EXE from your account • Right-click the installer and select "Run as Administrator" • Follow the installation wizard prompts
3. License Type Selection
- When prompted for installation type, select "Named User (Online)" • Do not select standalone or other license options
4. License Activation
- Launch FluidFlow after installation completes • Enter your login credentials when prompted • Your named user license will activate automatically
Software Management
Updates and Maintenance
- Check for updates: Help → Check For Updates • Stay on latest version for optimal performance • Email notifications provided for new releases
Current Version Benefits (3.54)
- Enhanced Slurry calculation methods • New Back-Calc feature • Performance improvements and bug fixes
License Benefits
Your Named User License includes: • Technical support via email • Regular software updates • Bug fixes and feature enhancements • Free access to major version releases • Access to upcoming releases including FlowDesigner
Training Resources
Free Basic Training
- Available to all users (requires version 3.53+) • Self-paced learning modules • Current learning manuals in your account
Advanced Training
- Online training sessions available • On-site training for teams (1-25 users) • Preferential rates for active SUM customers
License Transfer
Moving Between Computers
- Ensure both installations use identical FluidFlow versions • Follow detailed transfer instructions in your account • Contact support for transfer assistance
Trial Upgrades
- Reply to welcome email with Product ID for trial-to-full license conversion
Support Options
Technical Support
- Email: support@fluidflowinfo.com • In-App: Help → Email Support • Include .ff3 model files and detailed problem descriptions
Training and Commercial
- Reply to welcome email with specific requirements • Personalized assistance available
Troubleshooting
Common Issues
- Installation fails: Verify Administrator privileges • License not recognized: Check internet connection and credentials • Missing updates: Use Help → Check For Updates
Getting Help
Contact support with: • Your username • Detailed issue description • Screenshots when applicable
Next Steps
- Complete installation and activation • Update to latest version • Explore free basic training modules • Contact support for advanced training options • Begin building your first FluidFlow models
For immediate assistance during setup, contact our support team for prompt resolution of any installation or activation issues.