Licenses, Policies and Agreements
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      2. Licenses, Policies and Agreements

      Understanding FluidFlow Licensing Options

      What type of licensing is best for me?

      FluidFlow offers a range of licensing options designed to cater to your unique needs. Each license type has its distinctive features and benefits. 

      For best performance and uninterrupted usage, we generally recommend one network license per three users. This ensures all users have access to the software even during peak usage periods.

      License Types:

      1. Perpetual Licenses: Our perpetual licenses offer you unlimited, long-term access to FluidFlow software. Each perpetual license comes with a free 6-month period of Support, Updates, and Maintenance (SUM). In addition, these licenses are sold with an extended 12 months of SUM. After this period, additional fees may be necessary to continue receiving SUM services. Our full SUM policy can be found here.
      2. Annual Licenses: Annual licenses, valid for a one-year period, include SUM for the duration of the license. This license allows you to make full use of FluidFlow's software features, while keeping your software up-to-date and fully supported.
      3. Quarterly Licenses: We offer quarterly licenses for shorter-term projects or temporary needs. These three-month licenses provide the same access to FluidFlow software as our annual and perpetual licenses.
      4. Enterprise Licenses: Our enterprise licenses are dedicated user licensing models, which are ideal for larger organizations or teams requiring access for multiple users. This license offers a streamlined way to manage software usage within your team.

      Installation Types:

      Our licenses can be either standalone or server-based:

      • Standalone: This license is tied to a single machine. However, it can be transferred from one machine to another as per your needs.
      • Server-Based Network: This license enables a network installation, allowing usage across multiple machines within a network. We recommend setting up via the PSFF.ini method outlined in the network instructions. Server-based licenses can also be transferred from one server to another as required.

      Software Activation:

      FluidFlow licensing is protected by an activation code. Users can activate it themselves using their username and password if they have internet access. If internet access is not available, we can activate the software via email. Each installation carries a unique product ID that is linked to the individual machine or server.

      For information about discounts or global usage of FluidFlow, please refer to the Rewards program.

      FluidFlow Licensing Information Request

      When considering FluidFlow's software solutions, it's important to discuss and understand your specific licensing needs, training requirements, and project timelines. This enables us to provide an accurate quote and tailored recommendations.

      Licensing Requirements (to discuss with your team or with us):

      • Which modules are you interested in? (Liquid, Gas, Two-Phase, Slurries, ALL)
      • How many licenses do you require for each module?
      • Are you interested in Perpetual licenses?
        • If yes, would you like further SUM after the initial period? (12/36 months)
      • Are you interested in Annual licenses?
        • If yes, would you prefer a 12 or 36-month term?
      • How many Advanced Training Places do you need (if any)?
      • What is your time frame for Purchase?
      • Any additional context on your projects and needs is also helpful

      Frequently Asked Questions:

      1. How soon do we have to wait to access it? If the Network Administrator has the instructions, it's common for the license to be delivered and activated on the same day.
      2. How can I purchase a FluidFlow license? You can purchase a FluidFlow license directly from us or via an Authorized reseller.
      3. What are the different types of licenses available for FluidFlow? Standalone or network/server licensing, single-user or multiple-user network licensing, perpetual license term, and lease licensing options (3/12/36 months). We also offer Enterprise licensing, which is a dedicated user or unlimited user model.
      4. Can I transfer my FluidFlow license to another computer? Yes, it is possible to transfer your FluidFlow license to another computer, whether it is standalone or network licensing. Please refer to the knowledge base for further information.
      5. Will FluidFlow work on a Mac? Only if you have Windows installed via Parallels or similar.
      6. Does my FluidFlow license include future software updates? Yes, a FluidFlow license typically includes access to future software updates for either 18 months with a perpetual license or for the term of the lease.
      7. What is SUM and what does it include? SUM stands for Support, Updates, and Maintenance. It includes technical support, access to all software updates, and maintenance.
      8. What happens after my SUM period ends? After the initial SUM period ends, you can choose to extend it for additional fees.
      9. How long does a FluidFlow license last? The duration of a FluidFlow license may vary. They offer both perpetual licenses, which have no expiration date, and term licenses, which are valid for a specific period.
      10. How can I renew my FluidFlow license? The terms for renewing FluidFlow licenses depend on the type of license. By default, lease licenses auto-renew each year, with the option to cancel up to 60 days before the renewal date. Perpetual licenses are usually covered in 12-month increments, after the initial 18-month SUM term.
      11. Can I upgrade a standalone FluidFlow license to a network license? Yes, you can upgrade a standalone license to a network license. During the process, you will have to deactivate the standalone license.
      12. What does the Enterprise License offer? The Enterprise License is a dedicated user licensing model designed for larger organizations or teams and typically renews annually.
      13. Is there any trial version available for FluidFlow before purchasing a license? Yes, you can fill out the form here.
      14. What happens if my FluidFlow license expires? If your FluidFlow license expires, you will lose access to calculation functionality but will still be able to edit files.
      15. How many users can access a multi-user FluidFlow license? The number of users that can access a multi-user FluidFlow license is dictated by the number of concurrent licenses purchased. You can have unlimited registered users, but if you have only one license, only one user can access it at a time.
      16. How is the FluidFlow license delivered after purchase? After purchasing, you will receive access details to install and activate your FluidFlow license. This is usually done via email and web access.
      17. What kind of support is available for FluidFlow license holders? This depends on the licensing purchased, general terms are covered in SUM, and Enterprise customers have different terms.
      18. Can I get a refund on my FluidFlow license if I'm not satisfied with the product? We offer a 60-day money-back guarantee.
      19. Is it possible to resell my FluidFlow license? We permit license transfer from company to company in the instance of a takeover, for example. Contact us to discuss
      20. Can I install my FluidFlow license on multiple computers? The standalone FluidFlow license can be installed on as many machines as you wish, but only the installation with a valid key will work.
      21. Are there any discounts available on FluidFlow licenses for non-profit organizations? FluidFlow may offer discounts for non-profit organizations. It's best to contact the sales team directly to discuss any potential discounts or special pricing.
      22. Is there any maintenance fee associated with the FluidFlow license? Depending on the license type, a maintenance fee may or may not be included, we call the maintenance fee SUM. For more information, visit here
      23. How can I contact you with more questions about licensing? You can contact us directly through live chat, the 'Contact Us' page or via email at sales@fluidflowinfo.com
      24. What kind of training services are there? Free basic on-demand training, live instructor-led online training and live on-site training. We also offer bespoke training.
      25. Are there any prerequisites or required knowledge before attending the training sessions? No, the free basic course is recommended for everyone, including students, graduates, people who need a refresher, or experienced engineers new to the product. It is recommended that attendees for advanced training complete the free basic training first.
      26. How can I access the free basic on-demand training? The free basic on-demand training is accessible to all users on the FluidFlow website, register here.
      27. Do I need to pay for the live instructor-led online training or the live on-site training? Yes, both the live instructor-led online training and the live on-site training are paid services, unlike the free basic on-demand training. 
      28. How can I register for the live instructor-led online training or the live on-site training? You can register for these training sessions by filling out the form on the FluidFlow website or by emailing sales@fluidflowinfo.com.
      29. What is the duration of each training session? The duration of each training session varies. Please refer to the specific training details on the FluidFlow website or contact FluidFlow for more information.
      30. Will I receive a certification or acknowledgment after completing the training? Yes, we provide certification after training has been completed and an assessment has been successfully passed.
      31. What if I miss a session of the live instructor-led online training? If you miss a session, we will book you for the next available course, subject to the terms and conditions and a fair notice period.
      32. If we have 1 network license for Liquid + Gas, how many people can access it at the same time? If you have one network license for Liquid + Gas, only one person can access it at a time.
      33. Is there any limit on the number of users? You can have unlimited registered users, but the number of concurrent users is dictated by the number of licenses held.
      34. Can I purchase Slurry only? No, you need Liquid as well in order to run the Slurry and non-Newtonian analysis.
      35. Can I purchase just Two-Phase? No, you need the Liquid + Gas license in order to run the Liquid-Gas Two-Phase analysis.
      36. Are there any limitations on the number of nodes we can model in our networks? No, the number of nodes you can model is only limited by the memory on your machine or server. For larger networks, it is recommended to zone them and use the Known Flow Boundary.
      37. Can I add my own data? Yes, you can add your own data. We can add any data to the master database if you wish.
      38. How do I activate my FluidFlow software? Users can self-activate their FluidFlow software via their username and password if they have internet access. If not, we can activate the software via email.
      39. Do you offer consulting? Yes, we offer consulting services to meet specific needs. Reach out to discuss further.
      40. Do you offer bespoke training courses? Yes, as they are bespoke we will need to discuss content to advise pricing and delivery timeframe.
      41. Can you customize the software? Yes, FluidFlow can be customized according to individual or project-based requirements
      42. Are there any educational licenses available for FluidFlow? Yes, there is an educational license for students, teachers, and researchers at a discounted rate. To register, visit here.



      Remember, if you have additional questions or need further assistance, don't hesitate to reach out to us on sales@fluidflowinfo.com or via live chat.