Introduction
This guide provides step-by-step instructions for installing and activating your FluidFlow Named User License, including installation requirements, activation process, and available support resources.
Installation
Installation Requirements
Administrator Access Required: FluidFlow installation requires full administrator privileges.
Install FF3SETUP.EXE and select "Run as Administrator"
Ensure full read/write access to the FluidFlow installation folder
Active internet connection required for license activation
Have your FluidFlow account credentials ready
Step-by-Step Process
1. Account Access
Navigate to https://fluidflowinfo.com
Log in with your provided credentials:
Username: [Your assigned username]
Password: [Your assigned password]
2. Download and Install
Download FF3SETUP.EXE from your account
Right-click the installer and select "Run as Administrator"
Follow the installation wizard prompts
3. License Type Selection
When prompted for installation type, select "Named User (Online)"
Do not select standalone or other license options
4. License Activation
Launch FluidFlow after installation completes
Enter your login credentials when prompted
Your named user license will activate automatically
Software Management
Updates and Maintenance
Check for updates: Help → Check For Updates
Stay on latest version for optimal performance
Email notifications provided for new releases
Current Version Benefits (3.54)
Enhanced Slurry calculation methods
New Back-Calc feature
Performance improvements and bug fixes
License Benefits
Your Named User License includes:
Technical support via email
Regular software updates
Bug fixes and feature enhancements
Free access to major version releases
Access to upcoming releases including FlowDesigner
License Transfer
Moving Between Computers
Ensure both installations use identical FluidFlow versions
Follow detailed transfer instructions in your account
Contact support for transfer assistance
Trial Upgrades
Reply to welcome email with Product ID for trial-to-full license conversion
Training Resources
Available to all users (requires version 3.53+)
Self-paced learning modules
Current learning manuals in your account
Online training sessions available
On-site training for teams (1-25 users)
Preferential rates for active SUM customers
Support Options
Technical Support
Email: [email protected]
In-App: Help → Email Support
Include .ff3 model files and detailed problem descriptions
Training and Commercial
Reply to welcome email with specific requirements
Personalized assistance available
Troubleshooting
Common Issues
Installation fails: Verify Administrator privileges
License not recognized: Check internet connection and credentials
Missing updates: Use Help → Check For Updates
Getting Help
Contact support with:
Your username
Detailed issue description
Screenshots when applicable
Next Steps
Complete installation and activation
Update to latest version
Explore free basic training modules
Contact support for advanced training options
Begin building your first FluidFlow models
For immediate assistance during setup, contact our support team for prompt resolution of any installation or activation issues.